Question 1

What is Agentic AI and how is it different from a chatbot?

Accepted Answer

A chatbot waits for a prompt and returns an answer. Agentic AI executes the work. It reads from and writes to your actual systems, so a leave request checks the roster and updates HR, and a purchase request checks stock, compares suppliers and routes for approval.

Question 2

Do we need to replace AutoCount or SQL Account?

Accepted Answer

No. Solver AI connects to the systems you already run rather than replacing them. Most Malaysian SMEs keep AutoCount, SQL, QNE or their existing ERP and add an automation layer that moves data between them.

Question 3

How much does AI automation cost in Malaysia?

Accepted Answer

Cost is scoped per project because it depends on how many systems must connect, the state of your data, whether decisions are involved, and who maintains it afterwards. Published price lists usually reflect the cheapest possible scope rather than a real project.

Question 4

Does Solver AI handle MyInvois e-invoicing integration?

Accepted Answer

Yes. The common problem is legacy accounting systems that lack MyInvois connectivity. Middleware connects your existing system to LHDN so invoices are submitted and validated without anyone re-keying data.

Question 5

What happens if the automation does not work?

Accepted Answer

Solver AI offers a 100% money-back guarantee during the development stage. If the workflow does not do what was agreed, you do not pay for it.

Question 6

Does it work with Bahasa Malaysia and mixed-language messages?

Accepted Answer

Yes. Malaysian teams mix Malay, English, Mandarin and Tamil in the same message, often with shorthand. The systems are built to handle real messages rather than formal English only.

Notes on making systems actually work together.

Connecting AutoCount, SQL and QNE to MyInvois without replacing them

Your team already uses AI. Your business does not.

WhatsApp for business operations in Malaysia, beyond the chatbot

What AI automation actually costs in Malaysia

Which processes to automate first: a checklist for Malaysian SMEs