AI Chat Assistant

Key Features

24/7 Availability

Never miss a customer inquiry. Our AI chat assistant operates round-the-clock, providing instant responses and support even outside business hours.

Multi-Platform Integration

Seamlessly integrate with WhatsApp Business, Facebook Messenger, Instagram DM, website live chat, and custom applications.

Multilingual Support

Communicate fluently in English, Bahasa Malaysia, Chinese (Simplified & Traditional), and more languages to serve diverse customers.

Context Understanding

Advanced NLP understands customer intent, maintains conversation history, and provides contextually relevant responses.

Smart Escalation

Automatically routes complex queries to human agents when needed, ensuring customers always get the best support.

Analytics Dashboard

Track conversation metrics, customer satisfaction, response times, and identify improvement opportunities with detailed insights.

Frequently Asked Questions

Our AI Chat Assistant uses advanced Natural Language Processing (NLP) models trained on multilingual datasets. It can detect the language being used and respond appropriately in English, Bahasa Malaysia, Chinese, and other languages. The system maintains context across language switches and understands local dialects and expressions common in Malaysia.

Yes! Our AI Chat Assistant integrates seamlessly with popular CRM platforms like HubSpot, Salesforce, Zoho CRM, and helpdesk systems such as Zendesk and Freshdesk. It automatically logs conversations, updates customer records, and creates tickets when needed. Custom integrations are also available through our API.

The AI Chat Assistant is designed with smart escalation. When it encounters a query beyond its knowledge or confidence threshold, it politely informs the customer and seamlessly transfers the conversation to a human agent. It also learns from these escalations to improve future responses.

Setup typically takes 1-2 weeks depending on your requirements. This includes: (1) Training the AI on your business-specific knowledge base (2-3 days), (2) Integration with your platforms (3-5 days), (3) Testing and fine-tuning (2-3 days), and (4) Team training (1 day). We provide full support throughout the process.

Absolutely! You can customize the AI's tone (professional, friendly, casual), personality traits, response style, and even specific phrases to match your brand voice. We help you define conversation flows, set boundaries, and create custom responses for specific scenarios relevant to your business.

We offer flexible pricing based on conversation volume: Starter Plan (up to 1,000 conversations/month), Growth Plan (up to 5,000 conversations/month), and Enterprise Plan (unlimited with premium features). All plans include setup, training, maintenance, and support. Contact us for a customized quote based on your needs.

Yes, security is our top priority. All conversations are encrypted end-to-end, data is stored on secure Malaysian servers (or your preferred location), and we comply with PDPA (Personal Data Protection Act) regulations. We never share customer data with third parties and offer custom data retention policies.

Yes! Unlike human agents, our AI Chat Assistant can handle unlimited simultaneous conversations without any delay or quality degradation. This makes it perfect for handling spikes during promotions, product launches, or seasonal peaks. It maintains consistent response quality 24/7.